Last updated: December 1st, 2025
📢 Online Ordering Coming Soon!
We are currently developing our online ordering system. Currently, we operate on an inquiry-based ordering system where you contact us directly for orders. These Terms apply to all interactions with our website and services, including inquiries and future online orders.
Welcome to PRS.lk - Phone Repairing Solutions. These Terms of Service ("Terms") govern your access to and use of our website, products, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.
Please read these Terms carefully before using our Services. If you do not agree to these Terms, you may not access or use our Services.
By accessing, browsing, or using our website and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our Services.
We reserve the right to modify these Terms at any time. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically for updates.
PRS.lk - Phone Repairing Solutions provides a platform for browsing and purchasing mobile phone repair tools, equipment, and related products. Currently, we operate on an inquiry-based ordering system. Our Services include:
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We do not guarantee that our Services will be available at all times or that they will be error-free.
To access certain features of our Services, you may be required to create an account. When creating an account, you agree to:
We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, including for violation of these Terms or fraudulent activity.
All orders (whether placed through our inquiry-based system or future online ordering) are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud. If we cancel an order after payment has been processed, we will issue a full refund.
All prices are displayed in the currency specified on our website and are subject to change without notice. We strive to ensure accurate pricing, but errors may occur. If we discover an error in pricing, we reserve the right to cancel the order or contact you to confirm the correct price.
Payment must be made after order confirmation. We currently accept Bank Transfer as our payment method.
Please ensure you send your payment proof promptly to avoid delays in order processing. Payment verification typically takes 1-2 business days.
After confirming your order details with us and completing payment, you will receive an order confirmation via email or SMS. This confirmation includes your order details and payment information. Your order is accepted when we confirm receipt of your order and payment. Once payment is verified, we will process and ship your order.
We offer various shipping methods and carriers. Shipping options, costs, and estimated delivery times will be discussed during order confirmation. Shipping costs are calculated based on the shipping address, package weight, and selected shipping method. For detailed shipping information, please refer to our Delivery Information page.
Estimated delivery times are provided for informational purposes only and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including carrier delays, weather conditions, or customs processing. We are not liable for delays in delivery.
Title and risk of loss for products pass to you upon delivery to the carrier. You are responsible for inspecting products upon delivery and reporting any damage or discrepancies within a reasonable time.
For international orders, you are responsible for any customs duties, taxes, or fees imposed by your country. These charges are not included in the product price or shipping cost and must be paid directly to the customs authority or carrier.
We accept returns of unused, unopened products in their original packaging within 30 days of delivery. To initiate a return:
Once we receive and inspect the returned product, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error or a defective product.
Certain items may not be eligible for return, including:
Products sold through our Services may come with manufacturer warranties. Warranty terms vary by product and manufacturer. We will provide warranty information with your order. Any warranty claims should be directed to the manufacturer or us, as specified in the warranty documentation.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We do not warrant that our Services will be uninterrupted, secure, or error-free.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PRS.LK - PHONE REPAIRING SOLUTIONS, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
Our total liability for any claims arising from or related to our Services shall not exceed the amount you paid to us in the 12 months preceding the claim.
All content, features, and functionality of our Services, including but not limited to text, graphics, logos, images, and software, are owned by PRS.lk - Phone Repairing Solutions or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content from our Services without our express written permission.
You agree not to use our Services:
These Terms shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions. Any disputes arising from or related to these Terms or our Services shall be subject to the exclusive jurisdiction of the courts located in Colombo, Sri Lanka.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
If you have any questions about these Terms of Service, please contact us:
PRS.lk - Phone Repairing Solutions
Email: prsbysgm@gmail.com
Phone: +94770117511
Address: 150 1/3, First Cross Street, Colombo, Sri Lanka