Privacy Policy

At PRS.lk - Phone Repairing Solutions ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us for inquiries, place orders, or interact with our services.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.

1. Information We Collect

2. How We Use Your Information

We use the information we collect for the following purposes:

• •Order Processing: To process and fulfill your orders, manage payments, and arrange shipping and delivery.
• •Account Management: To create and manage your account, verify your identity, and provide access to your order history and account settings.
• •Customer Service: To respond to your inquiries, provide technical support, and handle returns or refunds.
• •Communication: To send you order confirmations, shipping updates, and important service-related communications.
• •Marketing: With your consent, to send you promotional materials, newsletters, and information about new products or special offers.
• •Website Improvement: To analyze website usage, improve our services, and enhance user experience.
• •Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Data Protection and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• •Encryption of sensitive data during transmission (SSL/TLS)
• •Secure storage of personal information
• •Regular security assessments and updates
• •Access controls and authentication measures
• •Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

4. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device that help us remember your preferences and improve our services.

Types of cookies we use:

• •Essential Cookies: Required for the website to function properly (e.g., authentication, shopping cart).
• •Analytics Cookies: Help us understand how visitors interact with our website.
• •Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or serving our customers. These third parties include:

• •Payment processors for secure transaction handling
• •Shipping and logistics companies for order fulfillment
• •Email service providers for communication
• •Analytics providers for website usage analysis
• •Marketing platforms for promotional campaigns

These third parties are contractually obligated to protect your information and use it only for the purposes we specify. We do not sell your personal information to third parties for their marketing purposes.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• •Access: Request access to your personal information we hold.
• •Correction: Request correction of inaccurate or incomplete information.
• •Deletion: Request deletion of your personal information, subject to legal obligations.
• •Objection: Object to processing of your information for certain purposes.
• •Portability: Request transfer of your information to another service provider.
• •Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis.

To exercise these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.