Delivery Information

After confirming your order and payment, you will receive a confirmation email or SMS, and another notification after your order has been shipped. The shipping notification will contain tracking information and instructions on how to track your parcel.

Processing Time

The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.

It will take 1-3 working days upon payment received to ship your order. You will receive tracking number through email upon shipment.

Shipping Cost Information

Shipping costs are calculated based on:

• •Package weight and dimensions
• •Delivery location within Sri Lanka
• •Selected shipping method

Shipping costs will be discussed and provided when you confirm your order with us.

Tracking Your Order

Once your order has been shipped, you will receive an email containing:

• •Tracking number for your order
• •Courier service name
• •Link to track your package online
• •Estimated delivery date

You can track your order using the tracking number provided. For Express Delivery services, you can track your package in real-time. For Sri Lanka Post services, tracking may be limited to delivery confirmation.

Delivery Issues

If you experience any issues with your delivery, please contact us immediately:

• •Delayed delivery beyond the estimated time
• •Package not received
• •Damaged package upon delivery
• •Incorrect items received

We will investigate the issue and work with the courier service to resolve it promptly. Please keep your order confirmation and tracking information for reference.